{"id":12846,"date":"2026-05-12T11:13:40","date_gmt":"2026-05-12T11:13:40","guid":{"rendered":"https:\/\/ndev.gorillagrillz.com\/perguntas-frequentes\/"},"modified":"2026-05-12T11:13:40","modified_gmt":"2026-05-12T11:13:40","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div class=\"container\" style=\"max-width:900px;\">\n<h1 class=\"section-title gg-home-faqs__title\">\n Perguntas Frequentes<br \/>\n    <\/h1>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Sistema de Pontos<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-0-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-0-answer\"><br \/>\n Porque \u00e9 que os pontos da minha compra n\u00e3o foram adicionados?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-0-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-0-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Os pontos ser\u00e3o adicionados \u00e0 tua conta assim que a encomenda for conclu\u00edda, e n\u00e3o no momento da realiza\u00e7\u00e3o da encomenda.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-1-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-1-answer\"><br \/>\n N\u00e3o vejo onde usar os meus pontos<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-1-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-1-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Poder\u00e1s trocar os pontos GG em encomendas com carrinhos de produtos superiores a 23 \u20ac. Poder\u00e1s troc\u00e1-los tanto na p\u00e1gina do carrinho como no checkout. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Produto<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-2-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-2-answer\"><br \/>\n Flor CBD de alta qualidade<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-2-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-2-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Todas as nossas flores prov\u00eam de culturas de interior na Su\u00ed\u00e7a, procurando os aromas mais intensos. Atualmente, j\u00e1 temos flores greenhouse e outdoor. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-3-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-3-answer\"><br \/>\n Certificado de laborat\u00f3rio<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-3-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-3-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Todo o CBD da Gorilla Grillz \u00e9 certificado por laborat\u00f3rio. Podes ver todas as an\u00e1lises <a href=\"https:\/\/www.gorillagrillz.com\/certificados\/\">aqui<\/a>. <\/p>\n<p>Em conformidade com a regulamenta\u00e7\u00e3o de THC &lt;0,2 %.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Envios, devolu\u00e7\u00f5es e garantia<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-4-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-4-answer\"><br \/>\n Quanto custam os envios?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-4-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-4-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Os envios s\u00e3o gratuitos para encomendas superiores a 50 \u20ac. O custo de envio para uma encomenda inferior a 50 \u20ac \u00e9 de 5,00 \u20ac. <\/p>\n<p><strong>Entregas ao s\u00e1bado:<\/strong> \u00e9 um m\u00e9todo de envio gratuito para encomendas superiores a 75 \u20ac. Para encomendas inferiores a 75 \u20ac, tem um custo de 10 \u20ac. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-5-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-5-answer\"><br \/>\n Como sigo o meu envio?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-5-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-5-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Quando fizeres a tua encomenda corretamente, receber\u00e1s um e-mail de confirma\u00e7\u00e3o de encomenda. Quando o armaz\u00e9m criar a etiqueta, receber\u00e1s um novo e-mail com o c\u00f3digo de seguimento, e receber\u00e1s outro e-mail quando o transportador recolher a encomenda das nossas instala\u00e7\u00f5es. <\/p>\n<p>Poder\u00e1s seguir o estado da tua encomenda a todo o momento. Contacta-nos se n\u00e3o tiveres recebido o c\u00f3digo de seguimento. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-6-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-6-answer\"><br \/>\n Como funcionam as entregas aos s\u00e1bados?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-6-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-6-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>O envio com entrega ao s\u00e1bado estar\u00e1 dispon\u00edvel de quinta-feira \u00e0s 17:00 a sexta-feira \u00e0s 17:00, onde poder\u00e1s escolher receber a encomenda ao s\u00e1bado, das 9:00 \u00e0s 13:00.<\/p>\n<p>\u00c9 gr\u00e1tis em encomendas superiores a 75 \u20ac e tem um custo de 10 \u20ac em carrinhos de compras inferiores a 75 \u20ac.<\/p>\n<p>Poder\u00e1s seguir o estado da tua encomenda a todo o momento. Contacta-nos se n\u00e3o tiveres recebido o c\u00f3digo de seguimento. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-7-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-7-answer\"><br \/>\n Posso fazer uma encomenda e receb\u00ea-la num ponto de entrega?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-7-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-7-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Se te for mais c\u00f3modo, devido a hor\u00e1rios ou \u00e0 zona onde vives, tens a op\u00e7\u00e3o de enviar para um ponto de entrega. Podes escolher pontos de entrega da NACEX ou MRW. Com a Correos Express, s\u00f3 \u00e9 poss\u00edvel em encomendas pagas com cart\u00e3o ou transfer\u00eancia banc\u00e1ria.  <\/p>\n<p>Por favor, deixa-o escrito nas notas da encomenda, indicando o ponto de entrega e a ag\u00eancia de envios.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-8-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-8-answer\"><br \/>\n Onde fazem envios?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-8-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-8-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Atualmente, fazemos envios para Espanha, incluindo Pen\u00ednsula e Baleares, e Portugal.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-9-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-9-answer\"><br \/>\n Posso devolver a minha encomenda?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-9-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-9-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Quando receberes a encomenda, contacta-nos num prazo de 24 horas se houver algum problema com o produto.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n M\u00e9todos de pagamento<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-10-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-10-answer\"><br \/>\n Que m\u00e9todos de pagamento aceitam?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-10-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-10-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Atualmente, podes fazer a tua encomenda pagando com cart\u00e3o de d\u00e9bito\/cr\u00e9dito, transfer\u00eancia banc\u00e1ria ou \u00e0 cobran\u00e7a. Sem custos adicionais. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Distribui\u00e7\u00e3o<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-11-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-11-answer\"><br \/>\n Trabalham com lojas?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-11-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-11-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Sim, se \u00e9s um\/a profissional e est\u00e1s interessado\/a em vender os nossos produtos, entra em contacto atrav\u00e9s do nosso e-mail <a href=\"mailto:info@gorillagrillz.com\">info@gorillagrillz.com<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-12-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-12-answer\"><br \/>\n Como posso ter o vosso produto no meu clube?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-12-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-12-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Envia-nos um e-mail para <a href=\"mailto:info@gorillagrillz.com\">info@gorillagrillz.com<\/a> e informamos-te de tudo.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Perguntas Frequentes Sistema de Pontos Porque \u00e9 que os pontos da minha compra n\u00e3o foram adicionados? + Os pontos ser\u00e3o adicionados \u00e0 tua conta assim que a encomenda for conclu\u00edda, e n\u00e3o no momento da realiza\u00e7\u00e3o da encomenda. N\u00e3o vejo onde usar os meus pontos + Poder\u00e1s trocar os pontos GG em encomendas com carrinhos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12846","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/pages\/12846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=12846"}],"version-history":[{"count":0,"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/pages\/12846\/revisions"}],"wp:attachment":[{"href":"https:\/\/ndev.gorillagrillz.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=12846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}