{"id":12847,"date":"2026-05-12T11:13:40","date_gmt":"2026-05-12T11:13:40","guid":{"rendered":"https:\/\/ndev.gorillagrillz.com\/frequently-asked-questions\/"},"modified":"2026-05-12T11:13:40","modified_gmt":"2026-05-12T11:13:40","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ndev.gorillagrillz.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"container\" style=\"max-width:900px;\">\n<h1 class=\"section-title gg-home-faqs__title\">\n Frequently asked questions<br \/>\n    <\/h1>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Points system<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-0-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-0-answer\"><br \/>\n Why haven\u2019t the points from my purchase been added?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-0-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-0-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Points will be added to your account once the order is marked as completed, not when you place the order.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-1-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-1-answer\"><br \/>\n I can\u2019t see where to use my points<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-1-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-1-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>You can redeem GG points on orders with carts over \u20ac23. You can redeem them both on the cart page and at checkout. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Product<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-2-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-2-answer\"><br \/>\n High-quality CBD flower<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-2-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-2-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>All our flowers come from indoor grows in Switzerland, aiming for the most intense aromas. We currently also have greenhouse and outdoor flowers. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-3-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-3-answer\"><br \/>\n Lab certificate<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-3-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-3-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>All Gorilla Grillz CBD is lab-certified. You can view all the analyses <a href=\"https:\/\/www.gorillagrillz.com\/certificados\/\">here<\/a>. <\/p>\n<p>Compliant with the THC limit &lt;0.2%.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Shipping, returns and warranty<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-4-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-4-answer\"><br \/>\n How much does shipping cost?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-4-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-4-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Shipping is free for orders over \u20ac50. Shipping for orders under \u20ac50 costs \u20ac5.00. <\/p>\n<p><strong>Saturday deliveries:<\/strong> this is a free shipping method for orders over \u20ac75. For orders under \u20ac75, it costs \u20ac10. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-5-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-5-answer\"><br \/>\n How do I track my shipment?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-5-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-5-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Once you place your order successfully, you\u2019ll receive an order confirmation email. When the warehouse creates the label, you\u2019ll receive another email with the tracking code, and you\u2019ll receive a further email when the carrier collects the order from our facilities. <\/p>\n<p>You can track your order status at any time. Contact us if you haven\u2019t received the tracking code. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-6-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-6-answer\"><br \/>\n How do Saturday deliveries work?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-6-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-6-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Saturday delivery shipping will be available from Thursday at 5:00 PM to Friday at 5:00 PM, when you can choose to receive your order on Saturday between 9:00 AM and 1:00 PM.<\/p>\n<p>It\u2019s free for orders over \u20ac75 and costs \u20ac10 for shopping carts under \u20ac75.<\/p>\n<p>You can track your order status at any time. Contact us if you haven\u2019t received the tracking code. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-7-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-7-answer\"><br \/>\n Can I place an order and have it delivered to a pickup point?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-7-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-7-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>If it\u2019s more convenient for you due to your schedule or where you live, you can choose delivery to a pickup point. You can choose pickup points from NACEX or MRW. With Correos Express, this is only possible for orders paid by card or bank transfer.  <\/p>\n<p>Please write it in the order notes, indicating the pickup point and the shipping carrier.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-8-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-8-answer\"><br \/>\n Where do you ship to?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-8-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-8-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>We currently ship to Spain, including the mainland and the Balearic Islands, and to Portugal.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-9-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-9-answer\"><br \/>\n Can I return my order?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-9-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-9-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>When you receive your order, contact us within 24 hours if there\u2019s any issue with the product.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Payment methods<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-10-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-10-answer\"><br \/>\n What payment methods do you accept?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-10-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-10-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>You can currently place your order and pay by debit\/credit card, bank transfer, or cash on delivery. No additional fees. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<section class=\"gg-faqs-section\">\n<h2 class=\"section-title gg-home-faqs__title\">\n Distribution<br \/>\n        <\/h2>\n<div class=\"faqs-list gg-faqs-list\">\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-11-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-11-answer\"><br \/>\n Do you work with shops?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-11-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-11-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Yes\u2014if you\u2019re a professional and you\u2019re interested in selling our products, get in touch via email at <a href=\"mailto:info@gorillagrillz.com\">info@gorillagrillz.com<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<article class=\"faq-item gg-faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 class=\"faq-item__title gg-faq-item__title\" itemprop=\"name\">\n                    <button class=\"faq-item__question gg-faq-item__question\" type=\"button\" id=\"gg-faq-12-question\" aria-expanded=\"false\" aria-controls=\"gg-faq-12-answer\"><br \/>\n How can I get your product in my club?<br \/>\n                        <span class=\"faq-item__icon gg-faq-item__icon\" aria-hidden=\"true\">+<\/span><br \/>\n                    <\/button><br \/>\n                <\/h3>\n<div class=\"faq-item__answer gg-faq-item__answer\" id=\"gg-faq-12-answer\" hidden=\"\" role=\"region\" aria-labelledby=\"gg-faq-12-question\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">\n<p>Send us an email at <a href=\"mailto:info@gorillagrillz.com\">info@gorillagrillz.com<\/a> and we\u2019ll tell you everything.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article><\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Points system Why haven\u2019t the points from my purchase been added? + Points will be added to your account once the order is marked as completed, not when you place the order. I can\u2019t see where to use my points + You can redeem GG points on orders with carts over \u20ac23. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12847","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/pages\/12847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/comments?post=12847"}],"version-history":[{"count":0,"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/pages\/12847\/revisions"}],"wp:attachment":[{"href":"https:\/\/ndev.gorillagrillz.com\/en\/wp-json\/wp\/v2\/media?parent=12847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}